Refund policy

At Lordza.com, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

 

No Return & No Refund Policy

All products sold on Lordza.com are covered under a strict No Return and No Refund Policy.

Once an order is successfully placed and delivered, it cannot be returned, exchanged, or refunded.

We request customers to carefully review:

Product description

Size details

Product images

Shipping information

before placing an order.

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Exceptions (Eligible Cases)

Refund or replacement may only be considered under the following conditions:

Wrong product delivered

Product received in damaged condition

Product missing from the package

To request support for eligible cases, customers must contact us within 24 hours of delivery with:

Order Number

Clear unboxing video

Product photos

Delivery package images

Without a proper unboxing video, claims may not be accepted.

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Non-Eligible Situations

Refunds, returns, or exchanges will NOT be provided for:

Change of mind

Wrong size selected by customer

Color expectation differences

Delay caused by courier companies

Slight design or print variations

Incorrect address entered by customer

Refused deliveries

Used or washed products

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Order Cancellation

Orders cannot be canceled once they are processed or shipped.

Lordza.com reserves the right to cancel any order due to:

Product unavailability

Payment verification issues

Suspicious or fraudulent activity

In such cases, eligible refunds will be processed to the original payment method.

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Refund Processing (Eligible Cases Only)

If a refund is approved by Lordza.com:

UPI Refunds: 2–5 Business Days

Bank/Card Refunds: 5–10 Business Days

Refunds will only be processed to the original payment method used during checkout.

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Contact Information

Brand Name: Lordza

Website: Lordza.com

Email: lordza.brand@gmail.com

Phone: +91 9749144852

Support Timing: Monday to Saturday, 10:00 AM – 7:00 PM IST